Logging In
To get into your River Rock Casino Resort account, go to riverrock.com and open the main homepage. Up in the top-right corner you will see the Log In button. Once you click it, we send you straight to the login form.
On that screen you enter your username or the email you registered with, plus your password. Both fields are case-sensitive, so capital letters and small letters have to match exactly. It sounds basic, but this is where people most often make a typo. When the details are correct, your player dashboard opens with your rewards history, profile data and account settings on one screen.
| Step | What to Do |
|---|---|
| 1 | Open riverrock.com in any browser |
| 2 | Click Log In at the top right |
| 3 | Enter your registered username or email |
| 4 | Enter your password (case-sensitive) |
| 5 | Access the player dashboard |
Sessions do not stay active forever. If there is no activity for a while, the system logs you out automatically in the background. On a shared computer or a public tablet it is still safer to sign out yourself every time. That habit is not specific to River Rock, it just lowers the chance of someone else opening your account.
River Rock is part of Great Canadian Entertainment, the company that operates the Richmond, BC resort property and runs the account platform for our players.
Resetting Your Password
If the password slips your mind, you can reset it directly from the login page. Under the password field there is a small Forgot Password? link. Click it, enter the email address that belongs to your account, and we send a reset message to that inbox.
If nothing appears after a short time, it is worth checking both spam and junk folders, as automated emails sometimes land there.
Steps to get back in:
- Click Forgot Password? on the login page.
- Type in the email address connected to your account.
- Look in your inbox, spam and junk folders for the reset email.
- Open that message and click the reset link inside.
- On the secure reset page, choose a new password.
- Confirm it by entering the same password in the second field.
- Return to the login page and sign in with your new details.
The reset link is active only for a limited period. Leaving it unused for too long usually means you will need to request another one. New passwords must include uppercase and lowercase letters, at least one digit, and at least one special character. Using an older password from this account is blocked, so the system will ask you for something different.
Registration and The Club Membership
New players start one step earlier, because there are no credentials before registration. You can create an account either on the website or using the mobile app, whichever you prefer at the moment. Due to Canadian gaming rules, the registration flow collects basic identity and contact information right at the beginning.
What you will need to provide:
- Full legal name that matches your government-issued ID
- Date of birth
- Current residential address in Canada
- Active email address
- Phone number
- A password that meets the complexity rules
After you submit the form, we send out a confirmation email. When you click the verification link in that email, the account switches from pending to active. The Club, our loyalty and rewards program, is linked to this profile automatically. There is no joining fee and we do not charge an annual membership cost. Rewards start to accumulate from the first session you have after activation.
| Registration Detail | Requirement |
|---|---|
| Minimum age (BC law) | 19 years |
| Accepted ID | Passport, Canadian driver’s licence, BCID |
| Membership cost | Free |
| Email verification | Required before activation |
| Residency | Canadian address required |
As part of confirming who is using the account, we ask for a photo of a government-issued ID document. It needs to show both your age and your current address. Until that verification is complete, full access to every account feature stays limited, and then opens up after the check is done.
